Terms of Service

Last updated: April 12, 2026

These Terms govern your use of both cloudretina.com (the marketing website) and app.cloudretina.com (the cloud audit platform). By accessing either property you agree to be bound by these Terms in full.

1. About CloudRetina

CloudRetina is a cloud audit and cost-optimization platform operated by CloudRetina ("we", "us", or "our"). The Service enables subscribers to connect their Microsoft Azure or Amazon Web Services (AWS) environments via read-only credentials, receive automated analysis of wasteful or idle resources, and obtain recommendations for reducing cloud spend. CloudRetina also provides managed cloud consulting services. These Terms cover both the self-serve software product and any access granted through a managed engagement unless a separate written agreement supersedes them.

2. Eligibility

You must be at least 18 years old and legally capable of forming a binding contract to use the Service. By using CloudRetina, you represent that you meet these requirements and that all information you provide is accurate and complete. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

3. Account Registration

Access to the platform at app.cloudretina.com requires sign-in via a supported identity provider (Microsoft or Google), managed through Auth0. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. You agree to notify us immediately at support@cloudretina.com if you suspect any unauthorized access to your account. We are not liable for losses caused by unauthorized use of your account where you have failed to safeguard your credentials.

4. Subscriptions and Billing

CloudRetina offers monthly subscription plans for the scanner platform, covering Azure, AWS, or both. Current plan details and pricing are communicated to you at the time of purchase and may be updated from time to time with advance notice as described below.

Payments are collected via Stripe, a third-party payment processor. When you subscribe, CloudRetina will provide you with a Stripe payment link through which you complete your purchase. By completing payment, you authorize Stripe to charge your payment method on a recurring monthly basis on your behalf until you cancel. CloudRetina does not collect, process, or store your payment card details, all billing is handled entirely by Stripe under their own terms and privacy policy.

Subscriptions renew automatically on the same date each month. Access to the Service is provisioned following confirmation of successful payment. We reserve the right to adjust pricing with at least 14 days' written notice to your registered email address. Your continued use of the Service after a price change constitutes acceptance of the new price.

Prices are exclusive of any applicable taxes. You are solely responsible for any sales, VAT, GST, or other taxes applicable to your purchase.

5. Cancellation and Refunds

You may cancel your subscription at any time by contacting us at support@cloudretina.com. Upon cancellation, you retain access to the Service until the end of your current billing period. We do not offer pro-rated refunds for partial months.

We reserve the right to issue refunds at our sole discretion in exceptional circumstances (e.g., accidental double charges). To request a refund, contact us within 7 days of the charge. All refund decisions are final.

6. Cloud Credentials and Acceptable Use

To perform a scan, you must provide read-only cloud credentials for your Azure or AWS environment. You agree that:

You are authorized to provide these credentials and to grant CloudRetina read-only access to the associated cloud resources. You represent that you have the right to scan the environment in question.
CloudRetina uses your credentials exclusively to make read-only API calls to your cloud provider during the scan session. Credentials are not written to any database or log. They exist only in memory for the duration of the scan and are discarded immediately upon completion.
If you choose to save a named credential profile for re-use, those credentials are encrypted at rest using AES-256 and stored only within your account. You may delete saved profiles at any time.
Scans are read-only by default. If you explicitly use the one-click resource deletion feature for a specific finding, CloudRetina will call the cloud provider's delete API for that resource only after you confirm the action in a modal dialog. Deletion is always a deliberate, user-initiated action and is never performed automatically during a scan. You assume full responsibility for any resources you elect to delete through the Service.
You will not use the Service to scan environments you do not own or have explicit, written authorization to access.
You will not attempt to reverse engineer, decompile, scrape, or interfere with the Service or its underlying infrastructure.
You will not use the Service for any unlawful purpose or in violation of any applicable laws or regulations.

7. Recommendations, Results, and Disclaimer

CloudRetina provides cloud audit findings and cost-optimization recommendations for informational purposes only. Scan results are generated by automated analysis and represent a point-in-time assessment. They may not reflect your complete cloud architecture, operational requirements, reserved capacity commitments, or business context.

You are solely responsible for reviewing, validating, and acting on any recommendations. CloudRetina makes no warranty that any finding is complete, accurate, free of error, or appropriate for your specific situation. No scan output constitutes professional engineering, financial, legal, or compliance advice. Before taking any action based on CloudRetina output, including deleting, resizing, or modifying cloud resources, you should apply your own professional judgment and, where appropriate, consult a qualified specialist.

CloudRetina expressly disclaims all liability for any consequences, losses, damages, service disruptions, data loss, or costs arising from actions taken or not taken based on the Service's output.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, CLOUDRETINA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT DEFECTS WILL BE CORRECTED.

9. Intellectual Property

All content, features, and functionality of the Service, including but not limited to software, algorithms, scan logic, design, branding, and trademarks, are owned by CloudRetina and protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in or to the Service or its content beyond the limited right to use the Service in accordance with these Terms. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Service without our prior written consent.

10. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for conduct that we determine in our sole discretion violates these Terms, is harmful to other users, to us, or to third parties, or for any other reason. Upon termination, your right to use the Service ceases immediately and any saved credential profiles may be deleted. Sections 7, 8, 11, 12, 13, 14, and 16 survive termination.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CLOUDRETINA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, CLOUD RESOURCE LOSS, OR COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND SHALL APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

12. Indemnification

You agree to defend, indemnify, and hold harmless CloudRetina and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property right or privacy right; (d) any cloud resources you delete or modify using the Service; or (e) any claim that content or data you submitted to the Service caused damage to a third party.

13. Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms or the Service, the parties agree to first attempt to resolve the dispute informally by contacting us at support@cloudretina.com. If the dispute is not resolved within 30 days, either party may pursue formal legal proceedings.

To the extent permitted by applicable law, you agree that any claim or cause of action you may have against CloudRetina must be brought individually, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction located in Ontario, Canada, and both parties hereby submit to the personal jurisdiction of such courts.

15. Force Majeure

CloudRetina shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including without limitation acts of God, natural disasters, pandemics, war, terrorism, civil unrest, Internet or infrastructure outages, actions of cloud providers, government restrictions, or labor disputes.

16. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and CloudRetina with respect to the Service and supersede all prior agreements, representations, and understandings.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

No Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of CloudRetina.

Assignment. You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, or sale of assets.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, notify you by email to your registered address. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

18. Contact Us

If you have any questions about these Terms, please contact us at support@cloudretina.com.